Lebanon's Retail Landscape In Need of Customer Service Overhaul
Last weekend, I found myself visiting two different retailers with which I’d previously been unfamiliar. We received housewarming gifts that I wished to exchange for something of more utility, and after being repeatedly reassured that swapping would be effortless, I embarked on said mission. The first retailer has two branches: one in Jdeideh, north of Beirut, and another in Ballouneh, in the Ajaltoun district. The gift was purchased in Ballouneh, and I was going to attempt the exchange in Jdeideh, which is considerably closer to our home. I entered the shop and presented the item – a half dozen set of tumblers – to the two ladies seated behind the cashier desk. Almost instantly I was greeted with, “that’s an old item.” “Excuse me? This was purchased 24 hours ago from your other location,” I retorted. As though we were duking it out on a tennis court, the cashier swiftly shot back that she had to check whether they even carried this item in Jdeideh, because if they did not, she wou
Its is SO helpfull!! now i know where to take my friends who are coming from europe to an affordable prices places.. i mean really how did you think of all that! hats off!
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