Posts

Lebanon's Retail Landscape In Need of Customer Service Overhaul

Image
Last weekend, I found myself visiting two different retailers with which I’d previously been unfamiliar. We received housewarming gifts that I wished to exchange for something of more utility, and after being repeatedly reassured that swapping would be effortless, I embarked on said mission. The first retailer has two branches: one in Jdeideh, north of Beirut, and another in Ballouneh, in the Ajaltoun district. The gift was purchased in Ballouneh, and I was going to attempt the exchange in Jdeideh, which is considerably closer to our home. I entered the shop and presented the item – a half dozen set of tumblers – to the two ladies seated behind the cashier desk. Almost instantly I was greeted with, “that’s an old item.” “Excuse me? This was purchased 24 hours ago from your other location,” I retorted. As though we were duking it out on a tennis court, the cashier swiftly shot back that she had to check whether they even carried this item in Jdeideh, because if they did not, she wou

Caramello Delivers Divine Desserts Right To Your Doorstep

Image
I don't usually take my chances with dessert. If you know me, you know I have a predilection for sweet over salty. And I lived in the capital of fine treats – does Paris really need an introduction? So I'm decidedly discerning when it comes to gastronomy. But I had a good feeling about Caramello. The newly launched home business is the brainchild of a homemaker and self-taught pastry aficionado with 30 years of experience under her belt. For decades she dreamt of sharing her dainty delights with the world, and that dream has finally been realized with the help of her supportive family. On offer? Her specialties are distinctly les macarons , fresh fruit tarts and cheesecakes. Among Caramello's specialties are les macarons For my son Alexander's third birthday, we homed in on a Biscoff Lotus cheesecake, fresh strawberry tartlets, and a selection of macarons. I didn't have much customer feedback or testimonials to fall back on, since the operation is new. But the

Beirutista Featured on "Malini Angelica" YouTube Travel Documentary About Beirut

Image
A little over three months ago, on October 1, 2022, I met with video creator Malini Angelica at L’Appartement terrace in Beirut. Malini, visiting from London to film a YouTube travel documentary with her partner, had come across my blog Beirutista and wished to meet in person. We agreed to a casual rendezvous at a venue of her choosing, and conversation flowed naturally as we sipped on Qanafar rosé from the Bekaa region. Among a number of things, we spoke about my Lebanese-American upbringing in southern California, the transition to Lebanon over one decade ago, the birth of Beirutista, whether or not there is a real Lebanese identity, and the current state of affairs inside these borders. The videotaped exchange lasted an hour or so and would be incorporated in a travel doc destined for Malini’s eponymous YouTube channel. Three months later, exactly on New Year’s Day, the video was released, and you can see it here (jump to 21:30 to catch my segment). Only a few short minutes of

Wondering How Best To Send US Cash to Lebanon? Try Sendwave.

Image
Updated: March 26, 2023 For the Lebanese, remittances have always been a hard fact of life. With a vast diaspora often quoted to be upward of five times the population inside Lebanon, it is not uncommon for Lebanese expats to send money to family members living in the motherland. But now more than ever, that fact has become a deepening necessity. As the country battles a multi-faceted crisis promising no clear resolution, the Lebanese find themselves struggling to make ends meet, and their reliance on remittances from abroad grows unabashedly. The real question, however, is how to channel funds safely, cost-effectively and directly into the intended recipient’s hands. I finally found a surefire answer, and I could not recommend it more heartily. Now more than ever, the Lebanese are relying on cash remittances from abroad to survive ( Getty images ). What is Sendwave? Sendwave is an app born in 2014 out of a desire to slash the high fees and minimize the inconvenience of sending

An Unlikely Encounter with Sir Richard Branson

Image
Do you remember as a child being prompted with the question, “Who do you most admire?” Apart from my parents, naturally, my role model was Sir Richard Branson, British billionaire, entrepreneur and business mogul who in the 1970s founded the Virgin Group. Today Virgin controls more than 400 companies in various fields. In some way or another, we’ve all been touched by Virgin. I’ll start. Every day I tune in to Virgin Radio here in Beirut, which launched a good decade ago and has easily led its peers in music and content programming. I have flown on Virgin Atlantic (and Virgin America) numerously. We often shop for our electronics needs at Virgin Megastore, which boasts a network of branches throughout Lebanon. Arguably, most people know of Sir Richard, perhaps through one of his many books. My friend once mailed me “Screw It, Let’s Do It” (2006), which he picked up at an airport, leafed through ravenously on his flight, and was convinced I’d appreciate. I did. And I have hung on to it

You’re No Lebanese Gourmet Unless…

Image
This article has been adapted from the original version, which is published on the  Al Wadi Al Akhdar website  under the  "Visit Lebanon" tab . The delectable Lebanese (and Levantine!) dessert konafa ( photo source ) Lebanese people naturally gravitate toward good food. This is no mere generalization or exaggeration. The reality is that we lay claim to an aesthetically- and tummy-pleasing cuisine that demands only the finest, freshest produce and meat. That kind of pickiness at the table forges a very discriminating palate, which is why wherever we wander in the world, you can immediately single us out. We happily lap up at the table of good and plenty, and we make it known. So how do you spot a fellow Lebanese gourmet? Here are five food-related behaviors that quickly betray our identities!   As sure as the sun rises, your day invariably begins with labneh and zaatar. Admittedly, a vast number of Lebanese are lactose-intolerant, but that’s never prevented us from enj

Lebanese Delicacies That Are Off-the-Grid: Yay or Nay?

Image
This article has been adapted from the original version, which is published on the  Al Wadi Al Akhdar website  under the  "Visit Lebanon" tab . Lebanese fwerigh , or stuffed intestines ( photo source ) Lebanese cuisine might strike the unsuspecting as dainty, delicate and delicious with its vegan tabbouleh, manakish za’atar and hummus. But beware: it’s got a gut-wrenching side to it. We’re talking liver; raw meat flanked by white cubes of pure fat; snails; frog legs; sheep brains; beef tongue; and the list goes on, and on, and on, for about the length of a sheep’s intestines (also a dish in the exotic roundup!). If you’re a diehard Lebanese, you undoubtedly dote on these delicacies and gloat about their dense nutrient and vitamin content to anyone who questions their merits. There’s not an ailment out there that can’t be cured with these antidotes. If you’re less adventurous with what you eat, you probably want to stop reading right about here. Go ahead, sign off. We’re wa

A Vegan’s Guide to Lebanese Street Food

Image
This article has been adapted from the original version, which is published on the  Al Wadi Al Akhdar website  under the  "Visit Lebanon" tab . Some of the most memorable and adventurous meals are often come by in the street. In Beirut, that certainly rings true. No matter which narrow city alley, village souk , or seaside boardwalk you find yourself exploring, there’s bound to be a delicious bite within arm’s reach. While meaty shawarma wraps and lahm bi ajeen pies readily come to mind in Lebanon, there is in fact a myriad of vegan foods to appeal to every palate. These savory meatless munchies form an integral part of Lebanese cuisine. To be quite frank, going vegan in Lebanon may prove to be an effortless endeavor! Lebanese falafel inside pita bread ( photo source ) Manakish Za’atar Pizza is to the Italians as “manakish” is to the Lebanese. It’s all about fresh-baked, soft, round flatbread crafted before your very eyes. If you’re visiting a Lebanese furn , or bakery,