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Showing posts with the label business

Lebanon's Retail Landscape In Need of Customer Service Overhaul

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Last weekend, I found myself visiting two different retailers with which I’d previously been unfamiliar. We received housewarming gifts that I wished to exchange for something of more utility, and after being repeatedly reassured that swapping would be effortless, I embarked on said mission. The first retailer has two branches: one in Jdeideh, north of Beirut, and another in Ballouneh, in the Ajaltoun district. The gift was purchased in Ballouneh, and I was going to attempt the exchange in Jdeideh, which is considerably closer to our home. I entered the shop and presented the item – a half dozen set of tumblers – to the two ladies seated behind the cashier desk. Almost instantly I was greeted with, “that’s an old item.” “Excuse me? This was purchased 24 hours ago from your other location,” I retorted. As though we were duking it out on a tennis court, the cashier swiftly shot back that she had to check whether they even carried this item in Jdeideh, because if they did not, she wou...

Caramello Delivers Divine Desserts Right To Your Doorstep

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I don't usually take my chances with dessert. If you know me, you know I have a predilection for sweet over salty. And I lived in the capital of fine treats – does Paris really need an introduction? So I'm decidedly discerning when it comes to gastronomy. But I had a good feeling about Caramello. The newly launched home business is the brainchild of a homemaker and self-taught pastry aficionado with 30 years of experience under her belt. For decades she dreamt of sharing her dainty delights with the world, and that dream has finally been realized with the help of her supportive family. On offer? Her specialties are distinctly les macarons , fresh fruit tarts and cheesecakes. Among Caramello's specialties are les macarons For my son Alexander's third birthday, we homed in on a Biscoff Lotus cheesecake, fresh strawberry tartlets, and a selection of macarons. I didn't have much customer feedback or testimonials to fall back on, since the operation is new. But the ...

Wondering How Best To Send US Cash to Lebanon? Try Sendwave.

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Updated: March 26, 2023 For the Lebanese, remittances have always been a hard fact of life. With a vast diaspora often quoted to be upward of five times the population inside Lebanon, it is not uncommon for Lebanese expats to send money to family members living in the motherland. But now more than ever, that fact has become a deepening necessity. As the country battles a multi-faceted crisis promising no clear resolution, the Lebanese find themselves struggling to make ends meet, and their reliance on remittances from abroad grows unabashedly. The real question, however, is how to channel funds safely, cost-effectively and directly into the intended recipient’s hands. I finally found a surefire answer, and I could not recommend it more heartily. Now more than ever, the Lebanese are relying on cash remittances from abroad to survive ( Getty images ). What is Sendwave? Sendwave is an app born in 2014 out of a desire to slash the high fees and minimize the inconvenience of sending...

The Diabolical Debit Card Situation in Lebanon

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If you’re a (miserable) account-holder at a Lebanese bank and you reside in Lebanon, you’re probably in possession of a debit card. After all, that’s the only God-forsaken method of siphoning some of your locked-up assets from the bank. And by siphoning, I mean extracting via trickle method. One miniscule drop at a time. The current predicament that cardholders face however is the rejection of their plastic wallet accessory by a vast number of retailers. Months ago, gas stations across Lebanon unanimously stopped accepting card payment. Then supermarkets and grocery stores, in a show of solidarity, enforced a 50/50 approach: they'd only accept 50% payment by card and 50% by cash. We’re talking about retailers like Spinney’s, Carrefour, Le Charcutier, Stop and Shop, O&C, and the likes. A range of epiceries, or upscale grocers like Aziz, haven’t accepted card payment for at least a year – understandably, they don’t want to deal with local banks, heinous capital controls and h...

Seven Shelves Culinary Boxes: Bringing World Flavors (Including Lebanon's!) Into Your Kitchen

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Saint Augustine once said, “The world is a book, and those who do not travel read only a page.” But during this unusual era of the Covid-19 pandemic, our collective mobility as a society has been severely impaired. Face it. When was the last time you traveled carefree? When was the last time you were able to board a train, or hop on a plane, or embark on a ship, to transcend country borders? Can you remember when you last ambled about freely and explored an exquisitely different culture and cuisine? Acting upon this realization, the savvy gourmands behind Key 16 – a Belgium-based enterprise that organizes culinary trips, events and tastings – launched Seven Shelves . The idea is rather simple. If you can’t roam the world for new tastes and flavors, why not bring the world into your kitchen? No need to sail the seven seas. Just tap into a treasure trove of high-quality products sourced from farmers and producers in adherence with fair-trade practices. And thus were born the Seven S...

Retail in Lebanon: A Never-Ending Tide of Scams

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It seems to me like every day, the Lebanese are put through a charade of scams intended to test (1) how vigilant they are, and (2) how unabashed they can be when it comes to calling out the perpetrator. If you live in Lebanon, you know exactly what I’m talking about. False advertising? Rampant. Just go inside a "dollar store," and you'll notice that nothing is actually for a dollar. Fine print? There’s always some of that, but rarely is it printed. Shortchanging? Would it really be a Lebanese enterprise if it didn’t condone this? In the span of just one week, I’ve seen it all, and it sickens me now more than ever before. Why? Because the Lebanese people have been stripped naked over the course of the past two years and suffer from overnight theft of their bank deposits, a failed state, a corrupt government, hyperinflation, acute unemployment, lack of basic necessities, and an onslaught of every conceivable bane in the book. So now is not the time to push their buttons. ...

Al Wadi Al Akhdar: 42 Years of Authentic Lebanese Food and Specialties

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As a Lebanese-American who called Southern California home for two decades, access to anything from the motherland half a globe away was absolutely sacred. My brothers and I would squeal with delight whenever we’d visit the Middle Eastern stores in Anaheim and Orange County. Scanning the aisles, I remember ogling products that had been crafted in Lebanon and exported to communities across the world dense in the Lebanese diaspora. One of my first and fondest recollections is the pistachio halawa by Al Wadi Al Akhdar . That circular tub with the forest green lid is forever seared in my memory. My parents always had two or three stocked in the pantry, alongside bottles of Al Wadi’s fragrant orange blossom and rose waters that Mom reached for regularly throughout the year, whether for baking maamoul (stuffed Lebanese semolina cookies) or concocting lemonade from scratch. Al Wadi Al Akhdar’s pistachio halawa is crafted from 100% pure sesame seeds tahini, sugar, and halawa extract. In 20...